GarySC
Your Location:
Leesville, SC
Heavy Duty Duster Falls Apart
I purchased one of the Heavy Duty Dusters, and when I opened it the cleaning head fell apart. I took it back to the store and exchanged it, and opened the new one. Same issue. Either it was a poorly manufactured batched or just poor quality period. Definitely not heavy duty!
Not Recommend Product
Swiffer
The Swiffer Team
08/11/2021
This certainly isn't the experience we'd like you to have, Gary, since our products go through many quality checks to ensure that they reach you in the best possible condition. We'd be happy to look into this further for you. When you have a moment, please give us a call at (800) 214-8734.
Swinger Iser
Your Location:
Buffalo NY
Will not stay extended
Although I love the dusting pads the extender will not stay in position. If I push on it even a little bit it starts to retract.
Not Recommend Product
Swiffer
The Swiffer Team
07/13/2021
This certainly isn't the experience we'd like you to have, since our products go through many quality checks to ensure that you can enjoy using them with ease. We'd be happy to look into this further for you and see how we can best help. When you have a moment, please give us a call at (800) 214-8734.
hawk9
Your Location:
ANKENY,IOWA
GREAT PRODUCT POOR EASE OF REFILLING.
I SPENT WAY TO MUCH TIME TRYING TO REPLACE THE DUSTER REFILLS. THERE ARE NO INSTRUCTIONS AND I CANNOT ATTACH THE PADS BECAUSE THERE IS NOT THE 2 GROOVES AT THE BOTTOM OF THE PADS TO SLIDE THEM ON WITH. THIS WAS BOUGHT BECAUSE OF THE HIGH PLACES TO DUST INCLUDING THE FANS AT A HIGH REACH. THEY JUST KEEP FALLING OFF!!!. VERY FRUSTRATING.
Not Recommend Product
Swiffer
The Swiffer Team
06/01/2021
We're sorry a loyal Swiffer fan like you is feeling frustrated, since our products are designed to ensure that you can use them with ease. As well, our products go through many quality checks to make sure that they reach you in the best possible condition. We do rely on feedback such as this, and we'll be sure to share your thoughts with the rest of our team. For our Heavy Duty Dusters, the sleeves can be found in the center of the duster cloth, between the fluffy layers. For best results, make sure that the prongs of the handle are inserted all the way into the sleeves. We'd be happy to learn more about your experience and answer any questions you may have. Please give us a call at (800) 214-8734 when you have a chance.
HookCleaning
Your Location:
Columbia, SC
Best Swiffer Yet
I am a housecleaner and have been in the business for over 20 yearsw and I am very particular about the products I use in my own home and those of my clients. When I found this product, I immediately knew how effective it would be for those hard-to-reach high areas and it saves me from having to get up and down on the step ladder.
Recommend Product
ChrissyDoll
Your Location:
Powell, OH
Not as user friendly as the extender handle
I gave my old blue extender handle 5 stars. I liked everything about it. The 6 foot extender handle does not seem to be designed as well. It is great that it extends to 6 feet, but if I apply any significant pressure, it will start to collapse into itself. The locking mechanism on the head is not as good as on the basic extender handle. I frequently have to re-lock it during use. This never happens with my old handle. Some may like the dual heads, but I am not a fan. One of the heads always seems to get in the way when I am trying to clean and it makes it harder to maneuver into some spots. With this current design, I would not buy again and would probably replace it if there were a model with a better locking mechanism and a single head.
Not Recommend Product
Swiffer
Response from Swiffer
03/16/2021
We truly appreciate your loyalty to Swiffer, but please know that we always want you to have amazing experiences with our products, so we're sorry to hear this hasn't been the case with your recent Super Extender Duster purchase. What you're describing isn't the quality we'd expect, so we'd like to learn more help. Please give us a call at (800) 214-8734.
Epic Fail
I am a Swiffer wet & dry user and purchased this product to clean both the ceiling fans, lights & high areas within the house. Love the length, but the dusters are a bit flimsy. Use it once, twice & it's headed to the garbage. It would be great if your R&D and Marketing team would consider a thicker towel (possibly microfiber) that you can throw in the washer & reuse. A sustainable one. I MIGHT recommend it to a friend, depending on what the use is for. Also, please include 'maybe' as one of your options (would you recommend it to a friend).
Not Recommend Product
Swiffer
The Swiffer Team
12/01/2020
We really appreciate your input about the design of the dusters, and we'll be sure to let our team know you'd like to see a washable/reusable version come available! Quality is super important to us, and we always want you to be happy with the design and results from our dusters, so we hope you'll give us a call at: (800) 214-8734 to share more about your experience, so we can help further!