Joe1
Your Location:
Chicago, Illinois
This is a horrible product!
I along with many users, based on their reviews, HATE the fact that it is impossible to make the duster stay on the handle. And, to make things worse, your responses ask the users to call your office instead of just posting instructions with pictures of how to use the duster on your website. This is too bad because I've begun an aversion to swiffer products because of this bad experience.
Not Recommend Product
Swiffer
The Swiffer Team
04/27/2021
We're sorry to hear that this has been your experience, Joe, since our products are designed so that you can use them with ease. We'll be sure to share this feedback with the rest of our team. As well, we can assure you that the satisfaction of loyal Swiffer fans like you means everything to us, and we're always here to help. To ensure that your Heavy Duty Dusters stay on the handle, we suggest making sure that both handle prongs are inserted all the way into the sleeves of the Dusters. These sleeves can be found between the fluffy layers. We encourage you to give us a call at (800) 214-8734 so that we can look into this further for you.
Needs attachment redesign
I agree with those who note it's impossible to get a new duster on the handle securely and effectively. Most times it comes off; other times I'm dusting with the plastic attachment! The two "slots" you say are there are impossible to find--or they're not actually slots. Needs redesign!
Not Recommend Product
Swiffer
Response from Swiffer
01/20/2021
We expect our Dusters to make cleaning a breeze, so we're disappointed to hear this, Cyndi! The last thing we want is for you to struggle with your cleaning tools, so if you'd like to share more, just give us a call at: (800) 214-8734 - The Swiffer Team
jenkins1
Your Location:
Odessa, Ontario, Canada
Very disappointed with the handle design
I bought a Heavy Duty Starter Kit recently, to dust around my computer desk, with monitors, mouse, keyboard, USB backup device, and the usual stuff. I found the duster to be very effective, but the design of the handle, at least the portion that is meant to grip the duster, is too slippery, and I found the duster comes off frequently as a result. Also, there are no instructions for replacing the duster onto the handle. I've seen a note on this site, in relation to a similar complaint, explaining to simply slide the duster onto the handle, which sounds simple. But in practice it's almost impossible to install a new duster, and even when you do, it comes off frequently. Swiffer, you really need to address this problem, as it ruins an otherwise effective product.
Not Recommend Product
Swiffer
The Swiffer Team
01/05/2021
We expect the pads to stay on the Duster to make cleaning a breeze, so we're disappointed to hear this! Quality is very important to us, and our team has done lots of testing to make sure our products are effective, so this isn't what we'd expect. If you'd like to share more, so we can help, just give us a call at: (800) 214-8734 - The Swiffer Team
Mountain08
Your Location:
Murphy, NC
Why did you change the handle design
The new handle design is terrible. You spend more time picking the duster off the floor than you actually do dusting. I hate the design...
Not Recommend Product
Swiffer
The Swiffer Team
09/17/2020
Your feedback is important to us, and we’ll make sure your comments on the handle design are heard by our team. If you’d like to tell us more, please give us a call at (800) 214-8734 and we’d be happy to see what we can do to help!
Dsterling9
Your Location:
Augusta, GA
NOT AS GOOD AS IT USED TO BE
Had I rated this duster a few years ago I would have given it a 5; however, here lately they seem to leave as much in the air as on the duster. Love the floor cleaners but getting harder to find the solution.
Not Recommend Product
Swiffer
The Swiffer Team
09/11/2020
Our Dusters should trap and lock dust as well as you remember, and we’re sorry to hear that wasn’t the case for you lately! It may help to know the more fluffed up our Dusters are, the better they collect dust. For best results, hold both ends of the duster and move your hands up and down quickly in a see-saw (or wave) like motion. You can also pull lightly at the fibers to further fluff them. If you have any questions, or if you’re still not getting the results you’re looking for, please give us a call at (800) 214-8734 and we’d be happy to help further!
Cleaner Joe
Your Location:
Pennsylvania
Worst Swiffer Product
Terrible product packaging. Inadequate instructions on attaching duster to handle. Website isn't any better. Very disappointed.
Not Recommend Product
Swiffer
The Swiffer Team
07/27/2020
The Swiffer Dusters have been designed to make dusting a breeze. To attach the duster, place the handle in the two slots on the side. If you have any questions, reach out to us at (800) 214-8734 and we'd be happy to chat with you.