Alli7
Your Location:
Portland, Oregon
WHERE ARE THE BLUE EXTENSION HANDLES????
The newer yellow handles are so inferior. Why did you change the design, materials, and color? Did it really save you a lot of money? I'll bet it loses more customers than the money that you saved by cheapening you great product.
Not Recommend Product
Swiffer
Swiffer
10/08/2021
We're sorry to hear that you don't like the design or color of your Swiffer, Alli. Our Development Team make sure to thoroughly test our products so that they will be the best for our consumers. We'd be happy to learn more from you so that we can help you find something that will work better for you. Just give us a call at (800) 214-8734.
dlnn
Your Location:
West Palm, FL
Worst product ever
The duster does not stay on the handle! It keeps falling off.... worthless product
Not Recommend Product
Swiffer
The Swiffer Team
08/28/2021
We're sorry this is happening to you. Make sure both handle prongs are inserted all the way into the sleeves on the duster. If you have the single layer dusters (which are blue), there are two sleeves on the back of the duster cloth. If you have the Heavy Duty dusters (which are yellow), there are two sleeves between the fluffy layers. If you have any questions, or if we can help you further, please give us a call at 800-214-8734.
dba212
Your Location:
New York, NY
Lock jams
The push button on the swivel head locks in the pushed position and the duster just flops around until it finally decides to un-jam itself after playing with it. So annoying every time I use it and I end up using the small handheld version with a step ladder.
Not Recommend Product
Swiffer
The Swiffer Team
05/20/2021
We can certainly understand your frustration, since our products go through many quality checks to ensure that you can use them with ease. Your satisfaction means everything to us, so we’d be happy to look into this further for you and see how we can best help. Please give us a call at (800) 214-8734 when you have a chance.
Eam123
Your Location:
Chicago, IL.
Terrible lock
I’ve been meaning to write this review. Though I love the duster, this particular tool is very convenient to use. However, the lock on this extendable handle is terrible. It gets unlocked every 5 seconds. You have to keep locking it. It doesn’t seem like a big deal but it gets really frustrating eventually. Now I am looking for another brand/product to replace it. Swifter needs to work on making a better product with an extendable feature but a better lock.
Not Recommend Product
Swiffer
Response from Swiffer
01/05/2021
Quality is super important to us, so we're disappointed to hear this! This certainly isn't the experience we want for you, since our team has done lots of testing to make sure our Dusters are easy to use. If you'd like to share more, so we can help further, just give us a call at: (800) 214-8734 - The Swiffer Team
Cannot keep the duster on the handle!!!!!!!!
Email me a video on how to install these. I cannot find one on this website. You keep telling how easy it is to install and we keep telling you we cannot install it. Do it so the visual learners have a chance to make this work.
Not Recommend Product
Swiffer
Response from Swiffer
11/05/2020
We're very sorry you're having this experience. There are many videos on YouTube that demonstrate how to use your Swiffer Duster. Here is a link to one of them: http://spr.ly/6421HBOU9 Please let us know if you have any questions or if we can help you further by calling us at (800) 214-8734. We're here to help.
so unhappy
I bought this and was so excited. I opened it, and the duster will not stay on the wand. I would really like to get my money back.
Not Recommend Product
Swiffer
The Swiffer Team
07/27/2020
When the duster is placed through the two slots on the handle, it should stay in place. We'd like to chat and get more information to best help get you Swiffering. When you have a chance, please get in touch with us at (800) 214-8734.