dba212
Your Location:
New York, NY
Lock jams
The push button on the swivel head locks in the pushed position and the duster just flops around until it finally decides to un-jam itself after playing with it. So annoying every time I use it and I end up using the small handheld version with a step ladder.
Not Recommend Product
Swiffer
The Swiffer Team
05/20/2021
We can certainly understand your frustration, since our products go through many quality checks to ensure that you can use them with ease. Your satisfaction means everything to us, so we’d be happy to look into this further for you and see how we can best help. Please give us a call at (800) 214-8734 when you have a chance.
Eam123
Your Location:
Chicago, IL.
Terrible lock
I’ve been meaning to write this review. Though I love the duster, this particular tool is very convenient to use. However, the lock on this extendable handle is terrible. It gets unlocked every 5 seconds. You have to keep locking it. It doesn’t seem like a big deal but it gets really frustrating eventually. Now I am looking for another brand/product to replace it. Swifter needs to work on making a better product with an extendable feature but a better lock.
Not Recommend Product
Swiffer
Response from Swiffer
01/05/2021
Quality is super important to us, so we're disappointed to hear this! This certainly isn't the experience we want for you, since our team has done lots of testing to make sure our Dusters are easy to use. If you'd like to share more, so we can help further, just give us a call at: (800) 214-8734 - The Swiffer Team
Cannot keep the duster on the handle!!!!!!!!
Email me a video on how to install these. I cannot find one on this website. You keep telling how easy it is to install and we keep telling you we cannot install it. Do it so the visual learners have a chance to make this work.
Not Recommend Product
Swiffer
Response from Swiffer
11/05/2020
We're very sorry you're having this experience. There are many videos on YouTube that demonstrate how to use your Swiffer Duster. Here is a link to one of them: http://spr.ly/6421HBOU9 Please let us know if you have any questions or if we can help you further by calling us at (800) 214-8734. We're here to help.
so unhappy
I bought this and was so excited. I opened it, and the duster will not stay on the wand. I would really like to get my money back.
Not Recommend Product
Swiffer
The Swiffer Team
07/27/2020
When the duster is placed through the two slots on the handle, it should stay in place. We'd like to chat and get more information to best help get you Swiffering. When you have a chance, please get in touch with us at (800) 214-8734.
Marilynn
Your Location:
Lakeland, Fl
18636047278
Don't use this duster on a weekend because if you need help, as I did, there is no one available to assist until a weekday. The visual instruction on the label for affixing a replacement duster tell you nothing! I've been trying for 15 minutes to figure this out and I'm stymied. Picture looks like it would just slide on the "fork" handle but it doesn't. I'm so disappointed.
Not Recommend Product
Swiffer
Swiffer
02/13/2020
The Swiffer Duster is designed to make putting it together a breeze. We're sorry to hear that wasn't the case here, but we'd be happy to help. When you have a moment, please reach out to us at (800) 214-8734.
Product is not what I need anymore
I loved the duster at one time, not anymore. When I first started using the duster the handles had a type of clip that held the duster on. When I had to buy a new handle I found that the new handles do not have the clip so now when I use the duster it does not stay on handles. Not worth the money now.
Not Recommend Product
Swiffer
The Swiffer Team
01/24/2020
Even without a clip our dusters should stay in place, Andi. We'd like to learn more about your experience so we can help, please give us a call at (800) 214-8734!