LC2021
Your Location:
Kamloops, BC
Poor design and stops working
I would give a zero rating if i could. Although this worked well at the beginning, after 6 months the sprayer/motor isn’t working. I have been trying to fix it but the design is poor and they have made it impossible to take apart and clean. For example, the handle doesn’t come apart because there are four latches to depress simultaneously. Should it take 3 people and 4 screwdrivers to take apart a mop??? I may resort to a saw...just want it to fit in the garbage can. None of the covers are easy to open/access. Seriously disappointed.
Not Recommend Product
Swiffer
Response from Swiffer
02/22/2021
Quality is super important to us, so this certainly isn't the experience we want you to have! Our products go through many tests to make sure they'll reach you in perfect condition, and be effective, so we'll be sure to share this with our team. We're always here to help, so we hope you'll give us a ring at: (800) 742-9220 when you get a chance! - The Swiffer Team
Scents are too strong, too artificial
People, kids or pets with scent sensitivities or allergies can't use your WetJet mop. It is time to come up with an unscented version of your Swiffer WetJet All Purpose Floor Cleaner Solution. All the available scents are not only very strong but also smell very artificial. Just adding an extra bottle to your selection, either unscented very with a light-scent would do, if you want our money that is.
Not Recommend Product
Swiffer
The Swiffer Team
01/21/2021
We appreciate your input, and we'll be sure to share it with our team! We'll be sure to let them know you'd like to see an unscented version become available. If you'd like to share more, you can call us at: (800) 742-9220 - The Swiffer Team
Maestra8
Your Location:
San Diego, CA
New design?
I finally bought a new WetJet after the one I had for many years stopped working. The sprayer works fine and I like the lights, but the cleaner bottle constantly pops out as I use it. I have tried different bottles and angles and it happens every time. I never had that problem with my old one and it is very frustrating! Either you have changed the design or I got a defect. I noticed other reviews mention that same thing so I am thinking it must be the new design. Very disappointing especially since I love the ease of cleaning with Swiffer.
Not Recommend Product
Swiffer
The Swiffer Team
01/20/2021
We're disappointed to hear you're having trouble with the solution bottle! This certainly isn't what we expect, since quality is very important to us, so we'll be sure to share this with our team. If you'd like to share more, just give us a call at: (800) 742-9220 - The Swiffer Team
Swiffer
Response from Swiffer
01/20/2021
This certainly isn't what we expect, so we're disappointed to hear this! The solution bottle should stay in to make cleaning easy, so we'll be sure to share this with our Quality Team. If you'd like to share more with us, just give us a ring at: (800) 742-9220 - The Swiffer Team
Nothing sprays out.
I put it together with the pictures provided. It doesn’t work. Nothing sprays out.
Not Recommend Product
Swiffer
Response from Swiffer
01/18/2021
We expect the WetJet to reach you in perfect condition, so we're disappointed to hear this! It's possible the device may just need to be primed to start spraying. To do that, hold the spray button down for a few seconds, while gently squeezing the solution bottle. If that doesn't do the trick, just call us at: (800) 742-9220 and we'll see how we can help! - The Swiffer Team
Please help me fix my swiffer.
My swifter stopped working. I've had it for 5 months. It goes on, but doesn't spit out the fluid. Any recommendations?
Not Recommend Product
Swiffer
Response from Swiffer
01/18/2021
We expect the WetJet to work perfectly, so we're disappointed to hear this! It's possible the device may just need to be primed, to help it spray again. To do that, gently squeeze the solution bottle, while holding down the spray button for a few seconds! If that doesn't do the trick, give us a ring at: (800) 742-9220 so we can help further. - The Swiffer Team
Bry1999
Your Location:
ON, Barrie
Design is cheaply made
Was so excited to buy the Stiffer wet jet set at my local grocery store as I heard great review about it. Got home so excited to use this product, I followed the easy Instruction and set everything up! upon setting it up I noticed the The Solution bottle was not sitting properly I have tried everything to fix it but the bottle keeps falling out and the solution doesn’t go through the Motor to spit it out. I’m completely disappointed that I wasted my money on something that doesn’t even work. I’m extremely unsatisfied,
Not Recommend Product
Swiffer
The Swiffer Team
01/07/2021
We're disappointed to hear you're having this trouble! We expect our WetJets to reach you in perfect condition, and make cleaning a breeze, so this isn't what we want for you. We'd like to get some more info to see how we can help, if you'll give us a call at: (800) 742-9220