Swiffer failed to explain and made me waste time
Why make it hard on us? I have been back to the store 3 times trying to solve this problem. So I GUESS the idea (still not sure) is that we need to turn the regular size mopping pads included in the kit SIDEWAYS. Clear instructions about this or a picture are what is needed- it's not obvious! Life is too hard to spend 3 hours trying to figure out your mopping device. Please fix this!
Not Recommend Product
Swiffer
Swiffer
Response from Swiffer
10/26/2018
We understand your frustration, Kristen, and want to let you know we do have XL Wet and Dry Refill cloths to make cleaning as simple as possible! Please don’t hesitate to give us a call at (800) 214-8734, as we’d be more than happy to help you find these products in your area.
Anonymous
Your Location:
Virginia Beach, Virginia
Best Mopping Solution Ever
The XL Sweeper picks up a lot of stuff and does it quick due to its size. The XL mopping pads I bought from Home Depot work fantastic. I could not believe how well it works especially on vinyl flooring, hardwood and tile. I would not use on laminate only because they are too wet. I have had my XL for a year now and I don't know why people say they could not find wet cloths. Home Depot, Amazon
Recommend Product
Deceiving your customers
I 100% agree with Bighen's comments. There is no need to "demonstrate" the smaller pads will work on the wider sweeper. YOU COULD HAVE ONLY SAID IT WOULD and provide the proper size pads for your product. For this deceptive trade practices I am returning your product for a refund.
Not Recommend Product
Swiffer
Swiffer
Swiffer
08/06/2018
We appreciate your taking the time to share how you feel about our XL Sweeper. Please know that there are XL pads available at your local home improvement stores. If you'd like to chat further, please call our team at (800) 214-8734 anytime!
BigHen
Your Location:
San Jose, California
LOL. XL Starter Kit w/wet pads don't fit
Swiffer pulled a good trick on us. Bad first impression. They sell you XL starter kit but give you 2 WET pads that are REGULAR size and don't fit. Let me save their Spin Doctors the trouble. It's not to show that you can use 2 WET pads together side by side. LOL. When you do that, it's a waste and green strip (scruber) doesn't line up. You did it on purpose to get rid of bad stock (measurements).
Not Recommend Product
Swiffer
Swiffer
Swiffer
07/30/2018
Hi there! We're glad you've reached out and are here to help you get to Swiffering with ease. The two wet cloths that we provide with the XL starter kit are given to show you that you're able to use two at the same time on the XL version. If you prefer to use XL cloths, they're available at your local home improvement stores. For more information, please feel free to call our team at (800) 214-8734.
Arpgirl
Your Location:
Austin, TX
Misleading!
Disappointed that there are no wet pads to fit this larger size! And the dry refills are not to be found except on line!! Great size but not what I expected!
Not Recommend Product
Swiffer
Swiffer
Response from Swiffer
06/11/2018
We're glad you've reached out to let us know of your experience. We're happy to tell you our XL refills can be found at Home Depot and Menards. You may find them at the following links: http://spr.ly/6428Dcvxk & http://spr.ly/6422Dcvxj.
Hailey180
Your Location:
Beaufort, SC
Can't Find XL Wet Refills
I was expecting XL wet refills to fit the XL mop but instead got two smalls?The XL doesn't hold two small pads in place, they don't fit properly & the holes to keep them in place aren't spaced right. After checking Amazon and now here I see their a rarity! I could be a spokesperson for these silly mops their so helpful but I need refills!
Recommend Product
Swiffer
Swiffer
Response from Swiffer
06/05/2018
We appreciate your taking the time to reach out regarding your Sweeper XL, and are thrilled to hear you find it helpful! While the two pads that were included in your Starter Kit are to be used side by side on the Sweeper, we understand you're searching for an XL pad. We're happy to tell you that these are available at Home Depot and Menards home improvement stores.