markl844
Your Location:
Beavercreek, Ohio
Extreme Disappointment in Swiffer Bissel
I wanted to add my extreme disappointment in Swiffer and Bissel for discontinuing the Steamboost replacement pads. Due to the fact that neither Swiffer or Bissel took their customers in consderation in making this decision, the companies decision in this case will negatively affect future consideration in purchasing either Swiffer or Bissel products in the future.
Not Recommend Product
Swiffer
The Swiffer Team
11/23/2021
We're sorry to hear that you're feeling disappointed, Mark. We do value feedback such as this, and we'll be sure to pass your comments along to the rest of our team. We can assure you that decisions to discontinue products are always thought out very carefully, taking several factors, such as consumer purchasing patterns and ongoing consumer research, into consideration. As well, it may be helpful to know that you can use our Swiffer Wet cloths on your Swiffer Bissell Steamboost device. You may want to squeeze out some of the excess solution before use, as the Steamboost device will add liquid to it. Also, the Steamboost mop head is slightly larger than Swiffer Sweeper, so you may need to stretch the cloths a bit to get them into the grippers. You're always welcome to give us a call at (800) 611-2583 if you have any questions.
Patsy62
Your Location:
Detroit, Michigan
Your product research team should be fired!!!
I see your responses regarding discontinuing the pads.Several other businesses discontinued cleaning products just before the pandemic. Instead of regrouping and producing them again, you just claim we can use other products.
Not Recommend Product
Swiffer
The Swiffer Team
11/10/2021
Patsy, we completely understand your frustrations. Please know that we take many things into account when deciding whether to discontinue a product or not. We know that loyal, users such as yourself, might be upset to lose a favorite product. We recommend using base Swiffer Wet cloths on the Swiffer Bissell Steamboost. You may want to squeeze out some of the excess solution before use, as the Steamboost device will add liquid to it. Also, the Steamboost mop head is slightly larger than Swiffer Sweeper, so you may need to stretch the cloths a bit to get them into the grippers. If you have any questions, please give us a call at (800) 214-8734.
BIG FRENCH
Your Location:
Cincinnati
These worked great!
These worked great with the steam mop. I saw an improvement on my kitchen and bathroom floors after the first use.
Recommend Product
This product is what we want!
Dear swiffer team it appears your actions weren't well thought out because there seems to be a lot of dissapointed customers including me!
Not Recommend Product
Kesha00
Your Location:
Houston tx
My husband bought this for me
I'm very very disappointed that the Swiffer Bissell is discontinued I really love it. Its really bad that y'all discontinued the wet pads also y'all did not have to discontinue the pads to now how are we supposed to use the Swiffer Bissell steamer because money do not grow on trees it would be nice if you could give us some of our money back.
Not Recommend Product
Sherry2021
Your Location:
Chilliwack, BC Canada
Swiffer Steamboost
I was disappointed to learn that you had discontinued production of the steamboost refills but noticed that you had recommended the wet mopping cloths as an alternative. I thought I may as well give them a try and to my surprise, I actually prefer them over the original refills. They do a wonderful job in cleaning my tile floor and the green scrubbing strip is an added bonus.
Recommend Product