Like the product -- but...
I have always liked my Steamboost product. Like many others here, I had one where the trigger broke. I tried to fix it but couldn't -- and learned from searching online you can't. I DID contact the manufacturer and got a replacement. (And I am guessing it will have a trigger break too) The bigger problem I have now is -- I can't get Steamboost pads for it anymore. My local Target -- where I bought it -- no longer has them. They don't even sell Steamboost anymore. (Could it be too many people brought them back?) So, I will try to use a different Swiffer pad of some kind or just put this out to pasture -- and look for some other steam-mop cleaner product. I'll click the "I would recommend this to a friend" but wonder whether Swiffer has already taken this off the market or is in the process. They'd be much better off coming out with a new and improved product that will make people happy long term.
Recommend Product
heidisk8
Your Location:
New Jersey
WHERE ARE THE REFILL PADS?
I am disappointed to learn you have discontinued the steam pad refills. Its just not right. If you are trying to force me to buy an alternative swiffer floor cleaning system well that is simply not happening. My Swiffer Steamboost has been amazing but because you have discontinued an INCREDIBLE product I cannot leave a positive rating. Thoroughly frustrated.
Not Recommend Product
Swiffer
Response from Swiffer
11/09/2020
Heidisk8, we're thrilled you like your Swiffer Steamboost Mop. We want you to know that we completely understand your frustrations when a favorite product is discontinued. We'll definitely let our teams know how you feel. In the meantime, we have some really good news for you. You can use base Swiffer Wet cloths on the Swiffer Bissell Steamboost. You may want to squeeze out some of the excess solution before use, as the Steamboost device will add liquid to it. Also, the Steamboost mop head is slightly larger than Swiffer Sweeper, so you may need to stretch the cloths a bit to get them into the grippers. Please give us a call at (800) 214-8734 if you have any questions or if we can help you further. We're here for you.
Not satisfied
I love the product but to stop making the refillable pads is not good. I have to read the reviews to see the they are discontinued and to see you can purchase other pads to replace. Their should be a link that goes to the replacement pads to make sure people are purchasing the right thing.
Not Recommend Product
Swiffer
Response from Swiffer
11/02/2020
Robbie, we're very sorry you're having this experience. You can use regular Swiffer Wet cloths (NOT the WetJet cloths) on the Swiffer Bissell Steamboost. You may want to squeeze out sothe excess solution before use, as the Steamboost device will add liquid to it. Also, the Steamboost mop head is slightly larger than Swiffer Sweeper, so you may need to stretch the cloths a bit to get them into the grippers. Please give us a call at (800) 214-8734 uf we can help you further.
IcedC
Your Location:
New Hampshire USA
The second Swiffer product that has left me upset
First I had the Swiffer air cleaner. The replacement (proprietary) filters were gone for six+ months due to covid. Now I can't use my Steamboost because there are no refills being made anymore. I guess the moral of the story is stop using Swiffer. They have a great product but if I can't trust I can get refills, why should I make the investment anymore.
Not Recommend Product
Swiffer
Response from Swiffer
11/02/2020
Hi, Iced. We're very sorry you're having this experience with these products. We want you to know that you can still use your Steamboost. Even though we've discontinued the pads, we do have a solution. You can use base Swiffer Wet cloths on the Swiffer Bissell Steamboost. You may want to squeeze out the excess solution before use, as the Steamboost device will add liquid to it. Also, the Steamboost mop head is slightly larger than Swiffer Sweeper, so you may need to stretch the cloths a bit to get them into the grippers. Please give us a call at (800) 214-8734 if we can help you further with this, or if you have any questions. We're here for you.
ShaShe
Your Location:
Birmingham, AL
Love the Steamboost!
The Steamboost really cleans my wood floors. However, I am sorely disappointed that I cannot find the refill pads. I will try the pads you recommended to another customer, but they will not be as convenient if they have to be wrung out and stretched! I don’t understand how you can continue to sell the cleaner without the availability of the refills!
Not Recommend Product
FRUSTATING ! Complete waste of money
We bought the steamboost mop 6 months back, and now we can't find the refill pads anywhere. This is really frustating, and a complete waste of money for so many customers. The right way to discontinue a product is to first stop selling the mop for 6 months, and then discontinue the refills OR build an alternate refill pad. What are you guys thinking ? Who is program managing this ? This is PM 101 !!Never going near a swiffer product again.
Not Recommend Product
Swiffer
Response from Swiffer
10/21/2020
We completely understand your frustrations. But we do have some good news that might be helpful for you. You can use base Swiffer Wet cloths on the Swiffer Bissell Steamboost. You may want to squeeze out some of the excess solution before use, as the Steamboost device will add liquid to it. Also, the Steamboost mop head is slightly larger than Swiffer Sweeper, so you may need to stretch the cloths a bit to get them into the grippers. Please let us know if you have any questions about the pads at (800) 214-8734. If you have questions about the Steamboost itselve, please call our friends at Bissell at 866-860-2392.